- Requiring customers to complete a "Ready-to-fly" checklist at check-in
- Encouraging customers to download the United app for contactless travel assistance and more
- Created an automated assistant to help answer questions about safety, cleaning, face coverings, and more. Text "Clean" to FLYUA (35982) to get started
- Said goodbye to change fees for most Economy and premium cabin tickets for flights within the U.S. or international travel originating in the U.S.
- Sending customers an email to remind them about required face coverings, new policies and more
- Offering customers the convenience of paying for checked bags and signing up for bag delivery online
- Providing partner airline guidelines and destination-specific travel restrictions, plus trip-specific information in our Travel-Ready Center
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